Privacy Policy

1. Introduction

Dr N Rajcoomar Specialist Psychiatrist Inc. ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our psychiatric services, in compliance with the Protection of Personal Information Act (POPIA) and the Health Professions Act of South Africa.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Contact us via phone, WhatsApp, or email.
• Book a consultation or register as a patient.
• Participate in medical or psychiatric assessments.

This information may include, but is not limited to: your name, contact details, medical history, psychiatric history, and medical aid information.

3. How We Use Your Information

We use your personal information primarily to provide you with safe, effective, and tailored psychiatric care. Specifically, we may use your information to:

• Schedule and manage your appointments.
• Conduct medical and psychiatric assessments and provide treatment.
• Communicate with you regarding your care or administrative matters.
• Process billing and claims with medical aid schemes, where applicable.
• Comply with our legal and regulatory obligations as healthcare professionals.

4. Disclosure of Your Information

Medical confidentiality is a cornerstone of psychiatric practice. We will not disclose your personal or medical information to third parties without your explicit, informed consent, except in specific circumstances mandated by law or medical ethics, such as:

• When required by a court order or subpoena.
• When there is a clear and imminent risk of serious harm to yourself or others.
• When reporting is mandatory under specific legislation (e.g., the Children's Act).
• To other healthcare professionals directly involved in your care, strictly on a need-to-know basis and with your consent.

5. Data Security

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk. You should only access the website within a secure environment.

6. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you.
• Request the correction or deletion of inaccurate or outdated information.
• Object to the processing of your personal information on reasonable grounds.
• Lodge a complaint with the Information Regulator if you believe your rights have been infringed.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: admin@drnrajcoomar.co.za
Phone: +27 76 133 0295
Address: Suite 2 and 3, Block 6, MRM Office Park, 10 Village Road, Kloof, KwaZulu-Natal, 3610